Privacy & Cookie Policy

PRIVACY POLICY

This policy covers how Assembly Festival will use personal information that is collected when you buy a ticket to a show, join our newsletter, attend an event, visit our venues, engage with our social media or use the Assembly Festival website.

We are committed to protecting and respecting your privacy. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.

Developing a better understanding of our audience through their personal data allows us to make better decisions, operate more efficiently and, ultimately, helps us to achieve our mission of presenting and producing local, National and International artistic work of the highest standard in Edinburgh and beyond.

We use this information to keep you informed of our events, operations and activities. We keep your information securely in accordance with the requirements of the Data Protection Act 1998 (‘The Act’) and the General Data Protection Regulation (GDPR) (EU) 2016/679, and do not share your information with anyone else unless legally required to do so. You can ask us to stop contacting you at any time at info@assemblyfestival.com

We will follow procedures that aim to ensure that any staff members or service providers who have access to any personal data (including paper-based and computer records) held by or on behalf of Assembly Festival are fully aware of and abide by their duties and responsibilities under current legislation.

All personal information (including paper-based or computer records) will be handled in accordance with current legislation as detailed above, and Assembly Festival has procedures and safeguards in place to ensure this. We will only keep your information for as long as we need to for legal and legitimate business purposes, or for as long as you require our services.

In order to operate efficiently, Assembly Festival collects and uses personal data about ticket buyers, partners and supporters. This information may include but is not limited to your name, email address, postal address, date of birth, gender, ethnicity, phone number, access requirements and whether you have a disability as defined by the Equality Act 2010, image and likeness as captured on CCTV or in promotional photo and video footage and other background personal information.

We collect this information when you contact Assembly Festival about our activities, attend an event, register for our newsletter or offers, and send or receive information. When you provide us with personal data you consent to the collection and use of this information for purposes outlined herein. We are legally obliged by The Act and GDPR to ensure that we have your consent to use this information and only use it for the purpose for which it was requested, and to ensure that it is kept securely.

We may also receive information about you from third parties that we work with, where you have consented to them sending us your information.

FINANCIAL INFORMATION

When purchasing tickets for shows or events, presented by Assembly Festival at one of our venues, through our website you will be redirected to a secure online payment page, hosted by a partner company, Red61 - and the information you give such as your credit card number and contact information is provided to them so that the transaction can take place. In these instances, we do not receive or retain your credit or debit card details.

SOCIAL MEDIA

We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.

Depending on your settings and the privacy policies used by social media and messaging services like Facebook, LinkedIn or Twitter, we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.

SHARING PERSONAL INFORMATION

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

VERIFICATION, CHANGES & ACCESS TO YOUR DETAILS

If, at any time, you want to verify, update or amend your personal data or preferences please contact us by email at info@assemblyfestival.com, by phone on +44 (0)131 623 3000 or by writing to us at:

Assembly Festival Ltd

Assembly Roxy

2 Roxburgh Place

Edinburgh
EH8 9SU

If you no longer wish Assembly Festival to keep or use your personal information you can contact us (as above) at any time.

Verification, updating, amendment or removal of personal data will take place within 28 days of receipt of your request.

The new GDPR give you the right to access information held about you. Your right of access can be exercised in accordance with the regulations. Please email info@assemblyfestival.com for more information.

We will ensure that all personal information supplied is held securely, in accordance with The Act. The data controller is Assembly Festival which is registered with the Information Commissioners Office (ICO) with registered number ZA124352

Our website, www.assemblyfestival.com

The Assembly Festival website does not store or capture any personal information when someone visits it and is not registered. The system will log your IP address along with other information provided by your browser. This may include the name and version of the browser you are using, your operating system and any website address that referred you to the Assembly Festival website. This information will only be used for producing anonymous website statistics and will be used to help us with the delivery of the services on the website.

However, the system will record personal information if you:

  • Provide information by filling in a form on our site
  • Subscribe, register or apply for services that require personal information to be given
  • Report a fault and give your contact details for us to respond
  • Complete surveys that we use for research purposes
COOKIES

When you visit the Assembly Festival website pages, a small text file called a ‘cookie’ is downloaded onto your computer. This is called a session cookie. This will only remain on your computer until you close your browser. This cookie is not used to identify you personally in any way. We will use this type of cookie to collect aggregated website statistics that allow us to understand how visitors use the site. All of the information collected will be anonymous and only used to help us improve the website and to report on usage.

A persistent cookie will be downloaded when you first visit the site. These remain in your browser’s cookie store between sessions. This type of cookie will allow us to identify repeat visitors to the site. Persistent cookies are also used to allow registered users to use the site without logging in on every visit.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Our advertisers may also send you cookies. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one .You may opt to view the site without cookies by adjusting your browser’s settings. If you do disable cookies some functions of the site may no longer work correctly.

Any information that is collected by Assembly Festival from this website will only be used for monitoring purposes unless you have given us consent for your information to be used e.g. Providing us with your email address so we can contact you, if you have registered as a regular site user, if you have registered for an event so that we can get back to you. We may, from time to time, send you relevant information about Assembly Festival and its work, although there will be an option for you to opt out of this at the registration stage.

NOTIFICATION OF CHANGES

If Assembly Festival changes its Privacy Policy, it will post such changes under this section of the website entitled ‘Privacy Policy’. It will be your responsibility to read the latest privacy policy.

HOW TO MAKE A COMPLAINT

If you are unhappy with the service we provide in relation to your personal details, you have the right to complain to the Information Commission. The Information Commissioner can be contacted via

website: https://ico.org.uk/concerns/

telephone: 0303 123 111

Updated April 2018

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to us by contacting us by email at info@assemblyfestival.com, by phone on +44 (0)131 623 3000 or by writing to us at:

Assembly Festival Ltd

Assembly Roxy

2 Roxburgh Place

Edinburgh
EH8 9SU